Preparing For Your Appointment: In order to
better serve you and to make your transition into our practice
quicker and smoother, we ask that you review the checklist below:
- New patients should arrive 20 minutes before their scheduled
appointment time to check in and complete any paperwork. Some
of the paperwork is available to print from this website under
New Patients on the Forms page.
- Established patients with changes in insurance or other information
should also arrive 20 minutes prior to their appointment. This
will give our staff time to update your information before you
are seen by one of our providers.
- Bring identification, such as a driver's license, and a current
copy of the insurance card that covers your child.
- Bring a list of all medications your child is taking, including
over-the-counter medications and supplements/ vitamins.
- Bring a copy of your child's immunization record and/ or copies
of the previous medical record.
- Bring any forms you need to have completed by the provider.
- Prepare your child for the visit as much as possible. Schedule
appointments around nap times, bring a toy or snack to keep him/
her busy and give a dose of pain reliever if you know there will
be immunizations given. Write down any questions or concerns
you may have. Also, having something to write down the provider's
instructions or advice during your visit will help you remember
- As an adult, you need to remain calm – Anxiety
Forms: We require 24-48 hours to complete forms
for your child’s daycare, school, sports team, or camp. These
forms may be faxed, mailed or dropped of. Please be sure
you have signed a release for us to fax the form to anyone other
than the patient/parent/caregiver. You may download
that form Here.
Arrival/Cancellation Policy: If you are more than
10 minutes late for your appointment we may ask that you reschedule. We
require 24 hours notice if you need to change or cancel your
appointment. If you miss an appointment and do not notify
the office, you may be assessed a fee. This fee is not
billable to insurance.
Prescription refills: We require 24-48 hours
to complete a prescription request. You may leave your request
on the refill request voicemail by calling the office and pressing
option 2 or through the Patient
Ill Appointments: We do our best to make sure
that if your child is sick, we see them the same day you call.
If we are extremely busy, we may have one of our phone nurses triage
your child’s symptoms to determine if a same-day appointment
Well Appointments: In order for our providers
to complete your child’s yearly check-up form he/she must
be seen for a well appointment annually. It is our policy that
a parent or legal guardian accompany children to their visits from
newborn to 17 years of age.
Transfer of Records: When calling to schedule
a new patient appointment the EHPA staff requests that the patient,
parent, or caregiver initiate the transfer of records. New
patient well appointments are not scheduled until previous records
are received. If a new patient is seen for a sick visit
before their previous records have been transferred to EHPA, the
care team working with the patient will assist the patient, parent,
or guardian in completing a Release
of Records Authorization Form.
It is EHPA policy to notify the patient, parent, or caregiver once
the records have been scanned into the patient’s EHPA electronic
medical record and are available for pick up. For questions please
contact our medical records department by calling the office and
pressing option 6.
Insurance: Eastern Hills
Pediatrics does not discriminate based on a patient’s insurance
coverage or ability to pay. If you are uninsured, please visit www.healthcare.gov for
information about how to obtain coverage.